Chris Evan
Interesting response from the Boston Federal Reserve:
Hello. Sorry for confusion. It�s a matter of not knowing the answer, and not a matter of us choosing not to answer. It seems to be a consumer legal matter. If you are having trouble with a bank or other financial institution, this contact information might be of interest to you:
http://federalreserveconsumerhelp.gov/about/contact.cfm
Why do they think this is a consumer issue ?