The Tender For Law

Volume 6

Jun 13, 2014 3:40 AM

Ross Bradley

OMG!! Mackximus Minimus...

A "win" over Origin Energy?

To 'quote' myself....

< People. - There is one important paragraph in my original contact (as posted above - and to Origin Energy), that says:

"I reminded him of the Papal decree and briefly explained the "Law" that is effective from September 1st, 2013. I also reminded him that the "I'm just doing my job" (or, the Nuremburg 'defense'), would also, now apply to him."

Members should "learn" what this all means. Learn all of it and be confident in knowing it. Is my tip! >

https://www.facebook.com/groups/211871612287035/419971751477019/?comment_id=426643684143159&notif_t=like

Read Comments

Ross Bradley

. The link (provided), takes you to the full thread:

A reply from my power supplier came today....

*********** "Good Morning Ross James,

I refer to your enquiry raised with the Energy and Water Ombudsman of Queensland (EWOQ)

I would like to advise that Origin Management has addressed your concerns relating to electricity account 40XX0383XX89 for property XX BOMPA RD, WATERFORD WEST QLD 4133.

On behalf of Origin Energy I would like to apologise in relation to the poor customer service you received while trying to resolve your concerns.

I understand these actions have caused an inconvenience and this is not the experience Origin would like our customers to receive.

The feedback provided throughout the complaints process has been sent to the relevant department so that training and coaching are processed.

In relation to your preferred resolution Origin would like to offer compensation for the total amount owing on tax invoice 139000XXX18X.

If this resolution is accepted, a credit of $221.45 will apply to electricity account 40XX0383XX89 leaving a $0.00 balance.

Please contact me via email or on (03) 863XX7X0 to confirm if the above offer of resolution is accepted. If no contact is received within seven days the above offer will not be applied, and this matter will be referred to the ombudsman.

Kind regards,

Whitney AorXXgi" Ombudsman Enquiry Consultant Customer Relations"

Ceit Butler

The link, to all of us who are not members of the group you keep trying to hock, says "Attachment unavailable. This attachment may have been removed, or the person who shared it may not have permission to share it with you."

Ross Bradley

. You need to LOSE the NAME, to WIN at their GAME!! How simple.

Sorry about the link not working. :(

Again...their reply:

*********** "Good Morning Ross James,

I refer to your enquiry raised with the Energy and Water Ombudsman of Queensland (EWOQ)

I would like to advise that Origin Management has addressed your concerns relating to electricity account 40XX0383XX89 for property XX BOMPA RD, WATERFORD WEST QLD 4133.

On behalf of Origin Energy I would like to apologise in relation to the poor customer service you received while trying to resolve your concerns.

I understand these actions have caused an inconvenience and this is not the experience Origin would like our customers to receive.

The feedback provided throughout the complaints process has been sent to the relevant department so that training and coaching are processed.

In relation to your preferred resolution Origin would like to offer compensation for the total amount owing on tax invoice 139000XXX18X.

If this resolution is accepted, a credit of $221.45 will apply to electricity account 40XX0383XX89 leaving a $0.00 balance.

Please contact me via email or on (03) 863XX7X0 to confirm if the above offer of resolution is accepted. If no contact is received within seven days the above offer will not be applied, and this matter will be referred to the ombudsman.

Kind regards,

Whitney AorXXgi" Ombudsman Enquiry Consultant Customer Relations"

Ross Bradley

. Sorry about the link not working. Origin's reply today:

*********** "Good Morning Ross James,

I refer to your enquiry raised with the Energy and Water Ombudsman of Queensland (EWOQ)

I would like to advise that Origin Management has addressed your concerns relating to electricity account 40XX0383XX89 for property XX BOMPA RD, WATERFORD WEST QLD 4133.

On behalf of Origin Energy I would like to apologise in relation to the poor customer service you received while trying to resolve your concerns.

I understand these actions have caused an inconvenience and this is not the experience Origin would like our customers to receive.

The feedback provided throughout the complaints process has been sent to the relevant department so that training and coaching are processed.

In relation to your preferred resolution Origin would like to offer compensation for the total amount owing on tax invoice 139000XXX18X.

If this resolution is accepted, a credit of $221.45 will apply to electricity account 40XX0383XX89 leaving a $0.00 balance.

Please contact me via email or on (03) 863XX7X0 to confirm if the above offer of resolution is accepted. If no contact is received within seven days the above offer will not be applied, and this matter will be referred to the ombudsman.

Kind regards,

Whitney AorXXgi" Ombudsman Enquiry Consultant Customer Relations"