Stuart Stone
What impressed me was that he rang, asked the questions, stuck to his guns & got a result...the key part for me was the acknowledgement from the IRS employee that: 1. it's possible, 2. this is how to do it & 3. contact each other group/department as to how to do it according to their own internal procedures...
Regardless of mistakes, he got what he set out to do...in other words, it's all about intent :D